Repairability & Replacement Program
At Vitalist Inc., we believe technology should be built to last, supported with care, and backed by a company that takes responsibility when things go wrong. Our smartwatches are crafted for durability and reliability, but we also know that everyday use can sometimes lead to issues.
That’s why we’ve adopted a customer-first support model designed to keep you connected and worry-free. Instead of sending you through complicated repair processes or asking you to track down parts, we make things simple with a hassle-free replacement program.
This approach ensures you always have a safe, reliable, and fully functional device , without unnecessary delays or stress.
How the Program Works:
Within Warranty:
- If you experience an issue with your smartwatch, charger, or accessory during the warranty period, just contact our Customer Support Team.
- Our team will walk you through extensive troubleshooting to confirm the problem. - If the issue cannot be resolved and falls within our warranty conditions, we’ll provide a free replacement for the smartwatch, charger, or accessory covered by warranty.
- If the issue cannot be resolved and falls within our warranty conditions, we’ll provide a free replacement for the smartwatch, charger, or accessory covered by warranty.
After Warranty:
Our commitment doesn’t end when your warranty does. If you run into an issue after the warranty period:
- You can still reach out to our Customer Support Team for help.
- We’ll provide troubleshooting and guidance to explore your options.
- In some cases, such as severe defects not caused by misuse or normal wear and tear, we may offer a gesture of goodwill.
- Otherwise, our team may offer discounted replacement options or other practical solutions to help you stay connected.
Why We Replace Instead of Repair
Smartwatches are made from compact, specialized components that aren’t suited for traditional repairs. Providing a complete replacement allows us to guarantee that you receive a device that meets our safety, quality, and performance standards.
Our Commitment to Transparency
This policy is published here on our Support Site, where it’s easy to access anytime. We want you to know exactly how we’ll support you, so you can use your smartwatch with confidence.